Terms and Conditions

For Internet trade via a webshop - for distance contracts for the sale of new fishing bait and other fishing products.
(Page was automatically translated, in case of any legal disputes the Hungarian version shall be considered as a prevailing one.)

The present General Terms and Conditions (hereinafter referred to as "GTC") contain the rights and obligations of Zsolt Paragh e.v. (hereinafter referred to as "the Entrepreneur") and the customer (hereinafter referred to as "the Customer") using the e-commerce services provided by the Entrepreneur through the inoya.hu Webshop (hereinafter referred to as "the Webshop"), as well as the terms and conditions of purchase. (These GTC apply to all legal transactions and services that are carried out through the Webshop or partly through the use of the Webshop.

The GTC shall become part of the individual contract in such a way that the Merchant, in a clear and visible manner on the Webshop interface prior to the conclusion of the contract, directly draws the Customer's attention to the information set out in the GTC prior to the conclusion of the contract at the end of the purchase process, before the order is approved, and informs the Customer that the conclusion of the contract by electronic means requires the express acceptance of the GTC in the knowledge of the content of the GTC. The GTC shall contain the mandatory information elements provided for in Government Decree No. 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses, which the Supplier shall formulate in a clear and comprehensible manner for the Customer in the GTC.  In order to achieve the above, the Entrepreneur must ensure that the Customer has direct access to the GTCs in the Entrepreneur's Webshop before making his contractual declaration, and can permanently store and display the contents in unchanged form and content, i.e. he must have the option to print or save the GTCs on his own communication device.

Entrepreneur DETAILS

• Name: Zsolt Paragh e.v.
• Place of business: Tócóskert square 2. 4/25., Debrecen 4031
• Postal address: Kenderáztató str. 15., Győr, 9030
• E-mail: contact@inoya.hu
• Phone number: +36 30 760 2386
• Registration number: 59363701
• Tax number: 90210174129
• Bank account: 12600016-18102090-56176068

Details of the service provider:

• Name: Gergő Bercsényi  e.v.
• Address: Csutora str. 3/a, Győr, 9029
• E-mail: info@mepps.hu
• Phone number: +36 30 300 4014

1. General provisions

1.1. The Merchant provides a shopping interface for the Purchasers to purchase certain products in the Webshop.

1.2. Only natural persons with legal capacity may make a valid purchase offer for the purchase of a product available in the Webshop. By using the Webshop, in particular, but not exclusively, by registering and ordering a product or service, the Buyer acknowledges that he/she is a natural person with full legal capacity by providing true and correct data.

1.3. By accessing the Webshop, the Customer undertakes that he/she has read, accepted and acknowledges the contents of these GTC and the Privacy Policy and that he/she is bound by them. The Company's Privacy Policy is available at the following link.

1.4. Only the Entrepreneur shall be entitled to amend the provisions of these GTC. 1.5.5 The Entrepreneur shall be entitled to unilaterally modify the Webshop, including the provisions of these GTC, from time to time, in particular, but not limited to, the product range and their prices, the ordering procedure, terms and conditions, the payment method. By using the Webshop, Customer automatically accepts the amended GTC. The current version of the GTC is available on the Webshop at all times and the Customer is obliged to accept it at the time of commencing the purchase. If the Customer does not agree with the amended GTC and does not accept them as such, the Customer shall notify the Supplier thereof by e-mail. 

1.5. Only the Entrepreneur shall be entitled to amend the provisions of these GTC. 1.5.5 The Entrepreneur shall be entitled to unilaterally modify the Webshop, including the provisions of these GTC, from time to time, in particular, but not limited to, the product range and their prices, the ordering procedure, terms and conditions, the payment method. By using the Webshop, Customer automatically accepts the amended GTC. The current version of the GTC is available on the Webshop at all times and the Customer is obliged to accept it at the time of commencing the purchase. If the Customer does not agree with the amended GTC and does not accept them as such, the Customer shall notify the Supplier thereof by e-mail. 

1.6. In the event of an amendment to the GTC by the Supplier, the provisions of the GTC in force at the time of the order shall apply to the products or services already ordered. 

1.7. The language of the contracts covered by these GTC shall be Hungarian.

1.8. The Entrepreneur shall not be subject to the provisions of any code of conduct.

2. Rules for shopping in the webshop

Purchases on the Entrepreneur's Webshop can be made electronically by placing an order with the Customer, in the manner and under the conditions set out in these GTC.

2.1. Selecting a Product

2.1.1. The Customer has the opportunity to view and purchase products available in the Webshop at any time. By clicking on product types or specific products, the Customer will find detailed product descriptions and information about the respective product.

The customer has the possibility to purchase gift vouchers (in denominations of 5.000, 10.000 and 20.000 HUF), which, unlike other products, are virtual products, which can be redeemed up to their nominal value - combined within one purchase - 100% redeemable in the webshop with the help of a code generated by the Contractor. Rules of use:

• Can only be redeemed in the inoya.hu webshop.
• Can be used for a maximum of 1 year from the date of issue.
• The voucher value can be redeemed in full, but there is no cashback or refund if the value is lower than the value of the voucher.
• The excess value of the voucher can be settled in the normal way, using any payment method currently available in the webshop.
• The voucher code will only be accepted once by the webshop system.
• The voucher can certainly be used for the full range of products and special offers.
• The voucher is not eligible for deduction from delivery and cash on delivery charges.

2.1.2. The products and related information published in the Webshop do not constitute an offer from the Entrepreneur to conclude a contract.

2.1.3. If the Customer wishes to purchase a specific product, they can select the desired quantity and place it in a virtual cart by clicking on the "Add to Cart" icon. The contents of the Cart can be viewed at any time during the purchase process. Checking the contents of the Cart allows the Customer to verify the selected product, its details, quantity, and the total purchase amount.

2.1.4. If the Customer has any questions about the product before making a purchase, the Entrepreneur is available via the telephone contact provided in section 1 during the customer service hours indicated in the footer of the Webshop, or via email.

2.2. Prices 

2.2.1. The price valid at the time of ordering is displayed next to the products in the Webshop, which does not include any customer discounts, except for promotional products. The displayed prices—unless otherwise indicated—are gross prices, excluding VAT, as the Entrepreneur is tax-exempt, but they do not include shipping costs. 

2.2.2. The Entrepreneur reserves the right to change the purchase price, with the modification taking effect simultaneously with its appearance in the Webshop. The modification does not affect the purchase price of already ordered products. If there is a price reduction during the period between the initiation of online payment by credit card, the sending of the electronic payment notification, and the receipt of the product, the Entrepreneur is not obliged to refund the difference. The security check for online payment transactions takes a minimum of 24 hours, and the product can only be received after this.

2.2.3. If, despite the Entrepreneur’s due diligence, an incorrect purchase price is indicated on the Webshop platform—especially in the case of obvious errors, such as a price significantly different from the generally accepted or estimated price of the product, or due to a system error, a "0" HUF or "1" HUF price—the Entrepreneur is not obliged to deliver the product at the incorrect price but may offer to deliver it at the correct price, in which case the Customer may withdraw from their purchase intention.

2.3. Providing Personal Data 

2.3.1. In order to successfully purchase in the Webshop, the Customer is required to provide certain personal data, such as their name, email address, and billing information (name, postal code, city, street, house number, phone number).

2.3.2. The Customer can decide whether to register in the Webshop. For successful registration, in addition to the personal data listed in section 2.3.1, the Customer is required to provide and confirm a password for their account.

2.3.3. The Webshop handles and stores the data provided during purchase and registration in accordance with the Entrepreneur's Data Management Policy and the Privacy Notice. For a registered customer, it is sufficient to log in to the Webshop using their email address and password during the next purchase.

2.4. Correcting Data Entry Errors

2.4.1. The Customer has the continuous opportunity to check and correct the accuracy of the personal data provided during the order process. The Entrepreneur is not obliged to verify the accuracy and truthfulness of the personal data provided; the Customer is solely responsible for them. If the Customer fills in any field incorrectly or incompletely, they will receive an error message from the Webshop.

2.4.2 If there is a change in the Customer's personal data after placing the order, they are required to notify the Entrepreneur by email.

2.5. Delivery and Payment Terms

2.5.1. When ordering a product, the Customer is required to select the desired delivery method.

2.5.2. If the Entrepreneur allows home delivery for the respective product, the ordered product requested for home delivery will be delivered free of charge using the Entrepreneur’s delivery vehicle or by engaging a shipping company, provided that the gross value of the order reaches the amount that guarantees free delivery as published in the Webshop.

For orders marked for delivery that do not reach the amount that guarantees free delivery, the shipping fee is borne by the Customer. The shipping fee is displayed on the order summary screen, on the invoice, and in the confirmation email. The shipping fee is fixed when using Foxpost (parcel lock 1.290 HUF / temporarily not available) or GLS (parcel lock 1.290 HUF, parcel point 1.490 HUF, home delivery 1.990 HUF) courier service; for the Hungarian Post's home delivery service, the Entrepreneur applies a fixed rate based on weight, considering the total weight of the products that can be ordered and the fact that orders are expected to fall exclusively within the 0-2 kg weight range.

The Entrepreneur covers the delivery fee in the case of a basket value of over 30.000HUF and Foxpost parcel lock, GLS parcel lock, GLS parcel point delivery methods, which does not affect the cost of any cash on delivery fee.

If the Customer places multiple orders on the same day, the shipping fees for these orders will be considered separately, and only orders that exceed the amount guaranteeing free delivery will be delivered free of charge. If the Customer indicates at the time of placing the second order—and there is still an opportunity based on the Entrepreneur’s feedback—the Entrepreneur may combine the orders, but it is not possible to retroactively combine packages that have already been dispatched. 

The Entrepreneur reserves the right to change the delivery fee, with the modification taking effect simultaneously with its appearance in the Webshop. The modification does not affect the purchase price of already ordered goods.

In the case of home delivery, the Customer is required to provide the delivery address if it differs from the billing address.

Gift vouchers are virtual products and can be purchased without choosing a delivery method. If the Customer also adds a normal product to the shopping cart, the option to choose the delivery method will appear.

It is also possible to pick up the order in person, after the order has been placed, the Contractor will contact the Customer at the contact details provided in the order to arrange the location and time.

2.5.3. The Customer acknowledges that by placing the order, a legally binding contract is formed between them and the Entrepreneur, which obliges the Customer to pay.

2.5.4. The detailed fee for the ordered product and the final order amount are included in the Cart. The Customer acknowledges that the purchase price always depends on the contents of the Cart.

2.5.5. For home delivery, the Customer is required to pay the purchase price to the Entrepreneur through the Barion payment system or in advance by bank transfer after the purchase, or cash on delivery (590 HUF) is also an option when chosing GLS carrier. For personal pick-up, cash-on-delivery payment is only available by cash payment, which is free of charge.
Online credit card payments are processed through the Barion system. The credit card information does not reach the merchant. The service provider, Barion Payment Zrt., is an institution supervised by the Hungarian National Bank, with license number: H-EN-I-1064/2013.

2.5.6. The general fulfillment deadline for the order is a maximum of 3 business days from the order confirmation, except chosing MPL carrier. The Entrepreneur strives to shorten the fulfillment deadline as much as possible. In case of the Entrepreneur's delay, the Customer is entitled to set an additional deadline. If the Entrepreneur fails to fulfill within the additional deadline, the Customer is entitled to withdraw from the contract.

2.6. Ordering a Product 

2.6.1. Before finalizing the contents of the Cart, the Customer has the opportunity to check the contents of the Cart, the total amount, and the accuracy of the provided personal data. 

2.6.2. If the Customer does not wish to add more products to the Cart and considers the provided data correct, the Customer can finalize the contents of the Cart by clicking the "Order" button. 

2.6.3. The Customer acknowledges that by placing the order, they are considered a bidder in accordance with the provisions of this GTC.

2.6.4. By clicking on the "Place Order" button after placing the order, the Customer can modify or withdraw the order freely and without consequence until the Entrepreneur hands over the product to the courier service. The Customer is required to notify the Entrepreneur by email if they wish to modify their order.

2.7. Order Confirmation

2.7.1. The Entrepreneur is obliged to confirm the receipt of the order (offer) sent by the Customer without delay, but no later than within 48 hours, via email, which confirmation includes the data provided by the Customer during the purchase or registration (e.g., billing and receipt/shipping information), the order ID, the order date, the ordered products and their quantity, the price assigned to each product, and the total amount to be paid, including shipping fees and any cash-on-delivery charges.

2.7.2. The contract between the Parties is concluded when the confirmation email appears in the Customer's email system.

2.7.3. If the confirmation specified in section 4.1 does not reach the Customer within 48 hours from the submission of the order, the Customer is released from the obligation of the offer.

2.7.4. The order is considered a contract concluded electronically, governed by the provisions of Act V of 2013 on the Civil Code (hereinafter: Ptk.), and the provisions of Act CVIII of 2001 on certain issues of electronic commerce services and information society services.

2.7.5. The Entrepreneur always includes an invoice for the order in paper form, packaged with the products delivered to the Customer. The only exception to this is gift vouchers, if this is the only item in the basket purchased, after which the Entrepreneur will attach the invoice issued to the e-mail sent when the voucher is processed.

3. Product Receipt

3.1. The Buyer acknowledges that the Seller can only provide approximate delivery deadlines in advance, and once the product is handed over, the courier service is responsible for the delivery. The Seller is unable to commit to delivery at a specified hour.

3.2. In the event that the expected delivery time is delayed due to reasons attributable to the Seller, the Seller is obliged to notify the Buyer immediately.

4. Faulty delivery, Withdrawal

4.1. Faulty delivery

The Seller declares that it is responsible for ensuring the proper shipping conditions of the ordered product.

The Buyer is obliged to check the content and condition of the delivered order in the presence of the courier upon delivery. In the event that the Buyer notices that the delivered product is defective, broken, or damaged, they are required to report the issue immediately to the courier on-site and to the Seller via email.

The Seller undertakes to respond within 3 working days of receiving a complaint and to replace or supplement the defective, broken, or damaged product within 15 working days.

4.2. Using the Right of Withdrawal

The provisions of this Chapter apply only to natural person Buyers acting outside the scope of their profession, self-employment or business activity, who buy, order, receive, use, make use of a product and are the addressee of a commercial communication or offer relating to a product (hereinafter referred to as the Consumer).

In the case of a contract for the sale of a product, the Consumer is entitled to,

• in the case of supply of several products at different times, the last product supplied,
• in the case of a product consisting of several lots or pieces, the last lot or piece delivered,

to withdraw from the contract without giving any reason within fourteen (14) days of the date of receipt of the goods by the Consumer or a third party other than the carrier and indicated by the Consumer.

The Consumer is also entitled to withdraw during the period between the date of conclusion of the contract and the date of receipt of the goods.

The Consumer shall have the right to withdraw the offer prior to the Entrepreneur's confirmation, which shall terminate the obligation to make an offer to conclude the contract.

4.2.1. In the event that the Consumer wishes to exercise his right of withdrawal, he shall send a clear written statement of his intention to withdraw to the Entrepreneur using the contact details indicated in these GTC.

4.2.2. In the case of written withdrawal, it shall be deemed to have been given in due time if the Consumer delivers his declaration to the Entrepreneur by post within 14 calendar days (up to and including the 14th calendar day).

4.2.3. In the event of cancellation by the Consumer, the Consumer shall return the ordered product(s) to the Supplier without delay, but no later than 14 calendar days from the date of notification of cancellation, unless the Supplier has undertaken to return the products itself. The return shall be deemed to have been effected within the time limit if the Consumer sends the products before the expiry of the time limit. In the event of the exercise of the right of withdrawal, the products must be delivered to the Entrepreneur's postal address in a form which guarantees the integrity of the products and does not impede or reduce their usability, resale or value, and in such a way as to preserve the original packaging.

4.2.4. The cost of returning the goods to the Supplier's address shall be borne by the Consumer. At the Consumer's request, the Supplier shall arrange for the return of the goods, but the cost of the return arranged by the Supplier shall be borne by the Consumer, and the Supplier shall not assume the cost of the return arranged by the Supplier from the Consumer, but shall only assist the Consumer in arranging the return of the goods if requested.

4.2.5. The Entrepreneur is not entitled to accept the parcel returned by cash on delivery. No costs other than the cost of returning the product shall be charged to the Consumer in connection with the withdrawal.

4.2.6. In the event of cancellation by the Consumer, the Supplier shall reimburse all consideration paid by the Consumer, including the transport costs, without delay, but no later than 14 days after becoming aware of the cancellation, except for any additional costs incurred because the Consumer has chosen a mode of transport other than the least costly usual mode of transport offered by the Supplier. The Supplier may withhold the amount described in this clause until the Consumer has returned the goods or has proved beyond reasonable doubt that he has returned them, whichever is the earlier, unless the Supplier has undertaken to return the goods himself in the event of withdrawal.

4.2.7. The Entrepreneur shall refund the amount returned to the Consumer in the same way as the payment method used by the Consumer. Subject to the express consent of the Consumer, the Supplier may use another method of payment for the refund, without any additional costs being incurred by the Consumer.

4.2.8. The Consumer shall only be held liable for depreciation in the value of the product if it is due to use beyond the use necessary to establish the nature and characteristics of the product.

5. Guarantee

5.1. Guarantee Obligations

5.1.1. The Entrepreneur is under a warranty obligation for products covered by Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables, which means that during the warranty period, the Entrepreneur is only exempted from liability - except for the notification of a defect that prevents the intended use within 3 working days of purchase/installation - if it proves that the defect occurred after the delivery/installation of the product to the consumer.

Durable consumer goods are the products listed in the Annex to Government Decree 151/2003 (IX.22) on the mandatory warranty for certain durable consumer goods, for which the legislation provides for a mandatory warranty period of one year.

The Entrepreneur shall not be obliged to provide a guarantee for products with a value not exceeding HUF 10,000.

5.1.2. The warranty period shall commence on the date of actual performance, i.e. on the date of delivery of the product to the Consumer or, if the installation is carried out by the Entrepreneur, on the date of commissioning by the Entrepreneur. 

5.1.3. Defects shall not be covered by the warranty if the cause of the defect occurred after the delivery of the product to the Consumer, for example, if the defect was caused by -incorrect installation, improper use, failure to observe the instructions for use, -incorrect storage, incorrect handling, damage, natural disaster, etc., on the part of the Consumer.

5.1.4. In the event of a defect covered by a guarantee, the Consumer may, in the first place, at his option, claim free of charge repair or replacement, unless the chosen guarantee claim cannot be met or would result in disproportionate additional costs for the Entrepreneur compared with the other guarantee claim, taking into account the value of the product in its original state, the seriousness of the breach of contract and the damage to the Consumer's interests caused by the fulfilment of the guarantee claim.

5.1.5. If the Entrepreneur has not undertaken to repair or replace the defective goods, cannot fulfil these obligations within a reasonable period of time without prejudice to the interests of the Consumer, or if the Consumer's interest in repair or replacement has ceased, the Consumer may, at his option, request a proportionate reduction in the purchase price, have the defect repaired or replaced by another party at the Entrepreneur's expense, or withdraw from the contract. There shall be no right of withdrawal on account of a minor defect.

5.1.6. If the Consumer makes a replacement claim due to a defect in the product within three working days of purchase (installation), the Supplier shall replace the product, provided that the defect prevents the product from being used as intended.

5.1.7. The repair or replacement shall be carried out within a reasonable time, having regard to the characteristics of the product and the intended use which the Consumer can expect, and without prejudice to the interests of the Consumer, and shall be carried out with a maximum of fifteen days.

5.1.8. Repairs may only involve the installation of a new part in the product.  In the event of replacement (repair) of the product or part of the product, the warranty period shall start anew for the replaced (repaired) product (part of the product) and for the defect resulting from the repair.

5.1.9. The costs of fulfilling the warranty obligation shall be borne by the Entrepreneur.

5.1.10. The Consumer shall not be entitled to assert a warranty claim and a warranty claim for the same defect or a product warranty claim and a warranty claim for the same defect at the same time and in parallel. 

5.1.11. The warranty does not affect the Consumer's statutory rights, in particular his rights to claim for defects, product warranty and damages.

5.1.12. In the event of a dispute between the Parties which cannot be settled amicably, the Consumer may initiate conciliation proceedings as indicated in clause 9.2.

6. Warranty

6.1. Accessory warranty

6.1.1. The Consumer may assert a warranty claim against the Entrepreneur in the event of defective performance by the Entrepreneur. The consumer may assert a warranty claim for defects in the product which existed at the time of delivery of the product within the limitation period of 2 years from the date of receipt. The Consumer may no longer enforce his rights under the warranty beyond the 2-year limitation period. The limitation period shall not include the part of the repair period during which the Consumer cannot use the product as intended.

6.1.2. In the case of a Customer who is not a Consumer, the Customer may enforce its warranty claims during the limitation period of 1 year from the date of receipt of the product.

6.1.3. The Consumer may, at his option, request repair or replacement, unless the fulfilment of the claim chosen by the Consumer would be impossible or would involve disproportionate additional costs for the Entrepreneur compared to the fulfilment of another claim for defects, taking into account the value of the product in its original state, the seriousness of the breach of contract and the damage to the rightful claimant's interests caused by the fulfilment of the right of defects. If the Entrepreneur has not undertaken to repair or replace the defective goods, or cannot do so within a reasonable time and without prejudice to the interests of the person entitled, or if the Consumer's interest therein has ceased, the Consumer may request a proportionate reduction of the price or the Entrepreneur may have the defect repaired or replaced by another person at the expense of the Consumer or, in the last resort, may withdraw from the contract. There shall be no right of withdrawal for minor defects.

For the part of the product that has been replaced or repaired, the limitation period for claims under the guarantee of replacement or repair shall start to run again.

6.1.4. The Consumer may transfer the right of warranty of his choice to another, but shall bear the costs of such transfer, unless it was justified or the Entrepreneur gave a reason for it.

6.1.5. The Consumer shall notify the Creator of the defect immediately after its discovery.  In the case of a Consumer, a defect notified within two months of its discovery shall be deemed to have been notified without delay.

6.1.6. The Consumer may assert a warranty claim directly against the Entrepreneur.

6.1.7. In the event that the Customer is a Consumer, it shall be deemed, until proven otherwise, that the defect discovered by the Consumer within six months of the performance of the contract was already present at the time of performance, unless it is incompatible with the nature of the product. In such a case, the Consumer's right to claim for ancillary damages shall be subject to the presentation of an invoice certifying the purchase of the product, and not to any other condition than the notification of the defect. In this case, the Supplier shall be exempted from the warranty only if it proves that the defect in the product arose after delivery to the Consumer for reasons attributable to the Consumer, in which case the Supplier shall be entitled to reject the Customer's warranty claim. However, after the expiry of six months from the date of performance, the Consumer shall be obliged to prove that the defect which he has discovered existed at the time of performance.

6.1.8. If the Consumer asserts a warranty claim in respect of a part of the product that can be separated from the product in respect of the defect indicated, the warranty claim shall not be deemed to be asserted in respect of the other parts of the product.

6.2. Product warranty

6.2.1. In the event of a defect in the product, the Customer, being the Consumer, may, at his/her option, claim the right to a subsidiary warranty or a product warranty as set out in clause 6.1. 

6.2.2. However, the Consumer shall not have the right to assert both a warranty claim and a product warranty claim for the same defect at the same time. In the event of a successful product warranty claim, the Consumer may assert his warranty claim for the replaced product or repaired part against the manufacturer. Pursuant to Act V of 2013 on the Civil Code, the manufacturer is the producer or distributor of the product.

6.2.3. As a product warranty claim, the Consumer may only request the manufacturer to repair or replace the defective product. In the event of a product warranty claim, the Consumer must prove the defectiveness of the product. In the event of transfer of ownership of the product, the new owner may enforce the product warranty rights against the manufacturer.

6.2.4. A product is considered to be defective if it does not meet the quality requirements in force at the time it was placed on the market or if it does not have the characteristics described by the manufacturer.

6.2.5. After this period has elapsed, the Consumer shall be obliged to notify the manufacturer of the defect without delay after the defect has been discovered. A defect notified within two months of its discovery shall be deemed to have been notified without delay. The Consumer shall be liable for any damage resulting from the delay in notification.

6.2.6. The manufacturer or distributor (the Entrepreneur) shall be released from its product warranty obligations only if it can prove that:

• the product was not manufactured or put into circulation in the course of his business, or
• the defect was not detectable according to the state of science and technology at the time of placing on the market, or
• the defect in the product is due to the application of a law or a compulsory standard laid down by a public authority.

7. Responsibility

7.1. The Customer acknowledges that he/she is solely responsible for the correctness and accuracy of the data provided during the order, in particular, but not exclusively, for the billing and delivery data. 

7.2. The Customer further acknowledges that the Supplier is entitled to claim damages against the Customer for any damage resulting from the Customer's inaccurate or incorrect data entry. 

7.3. Furthermore, the Supplier shall not be liable for any incompleteness of the data provided by the Customer or for any disadvantages, damages or claims arising from incorrectly provided data.

7.4. If the Customer intentionally provides incorrect, inaccurate or untrue data or makes such a statement, the Supplier shall be entitled to withdraw from the contract with immediate effect and to enforce all claims against the Customer.

7.5. The information contained in the Webshop is placed with the utmost care, however, its accuracy and completeness cannot be guaranteed and the Entrepreneur shall not be liable for its content, which is not required by law. 

7.6. The Customer acknowledges that he/she may use the Webshop solely at his/her own risk and accepts that the Supplier shall not be liable for any material or non-material damage arising from the use of the Webshop, in addition to liability for breach of contract caused intentionally, by gross negligence or by criminal offence, or for damage to life, limb or health. 

7.7. The Merchant excludes all liability for the conduct of the users of the Website. The Customer shall be fully and exclusively responsible for its own conduct, and the Supplier shall cooperate fully with the competent authorities in such cases in order to detect any infringements.  

7.8. The Webshop may contain links to the pages of other entrepreneurs. The Entrepreneur shall not be liable for the privacy practices, policies and any other activities of such Entrepreneurs.

7.9. The Entrepreneur shall be entitled, but not obliged, to check the content that may be made available by the Buyers during the use of the Webshop, and the Entrepreneur shall be entitled, but not obliged, to look for signs of illegal activity with regard to the published content.

7.10. Due to the global nature of the Internet, the Customer agrees that when using the Webshop, he/she shall act in compliance with the provisions of the applicable national legislation. If any activity related to the use of the Webshop is not permitted under the law of the Buyer's country, the Buyer shall be solely responsible for such use.

7.11. If the Customer notices any objectionable content in the Webshop, he/she shall immediately notify the Merchant thereof. If the Merchant, in the course of its good faith conduct, finds the notification to be justified, it shall be entitled to delete the information or to amend it without delay.

8. Intellectual property rights

8.1. The contents of the Webshop, including but not limited to all graphics, images, text, video, are protected by copyright, the owner/authorised user of which is the Entrepreneur.

8.2. The Merchant authorises the Customer to use the contents of the Webshop for personal and non-commercial purposes only. However, any reproduction, distribution, use or modification of any copyrighted content of the Webshop for commercial purposes shall require the prior express written consent of the Merchant.

8.3. All trademarks on the Webshop are protected by trademark law.

9. On complaint handling, online dispute resolution platform

9.1. The Consumer may communicate to the Company, orally or in writing, a complaint concerning the conduct, activity or omission of the Company or of a person acting in the interest of or on behalf of the Company directly related to the marketing or sale of goods to consumers.

The Company shall investigate the oral complaint promptly and, where necessary, remedy it. If the consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the trader shall immediately take a record of the complaint and its position and, in the case of a face-to-face oral complaint, shall provide a copy of the record to the consumer on the spot. In the case of an oral complaint communicated by telephone or other electronic communication service, to send it to the Consumer within 30 days at the latest, together with the reply on the merits, in accordance with the provisions applicable to the reply to the written complaint. The Company shall assign a unique identification number to the oral complaint communicated by telephone or by electronic communications.

Unless otherwise provided for in a directly applicable legal act of the European Union, the undertaking must reply in writing to the written complaint within thirty days of receipt and take steps to communicate the complaint. A shorter time limit may be laid down by law, or a longer time limit by statute. The undertaking must state the reasons for its rejection of the complaint. 

The record of the complaint must contain the following information:

• the name and address of the consumer,
• the place, time and manner in which the complaint was lodged,
• a detailed description of the consumer's complaint, a list of the documents, records and other evidence produced by the consumer,
• a statement by the undertaking of its position on the consumer's complaint, where an immediate investigation of the complaint is possible,
• the signatures of the person who took the record and, except in the case of an oral complaint made by telephone or other electronic communications service, the consumer,
• the place and time of the taking of the record,
• in the case of an oral complaint made by telephone or other electronic communications service, the unique identification number of the complaint.

The Company shall keep the record of the complaint and a copy of the reply for a period of five years and shall present it to the supervisory authorities at their request.

If the complaint is rejected, the Company shall inform the Consumer in writing of the authority or conciliation body to which the complaint may be submitted, depending on its nature. The information shall also include the seat, telephone and Internet contact details and postal address of the competent authority or conciliation body in the place where the Consumer resides or is staying. The information shall also indicate whether the Company will use the conciliation procedure to settle the consumer dispute.

9.2. The conciliation body shall be competent to settle consumer disputes out of court. The conciliation body shall be responsible for attempting to reach an agreement between the parties to resolve the consumer dispute and, if this is unsuccessful, for deciding the case in order to ensure the simple, rapid, efficient and inexpensive enforcement of consumer rights. The conciliation body shall, at the request of the Consumer or the Business, advise on the rights and obligations of the Consumer.

The conciliation body will start its proceedings at the request of the Consumer. The request must be submitted in writing to the President of the conciliation body: the requirement of written form may be satisfied by letter, telegram, telex or fax, or by any other means which permits the recipient to store the data addressed to him permanently for a period of time adequate for the purposes for which the data were intended and to display the data stored in unchanged form and content.

The request must include

• the name, residence or domicile of the consumer,
• the name, registered office or place of business of the undertaking involved in the consumer dispute,
• where the consumer has requested the replacement of the competent conciliation body by the competent conciliation body,
• a brief description of the consumer's position, the facts in support of it and the evidence in support of it,
• a statement by the consumer that the consumer has attempted to resolve the dispute directly with the undertaking concerned
• a declaration by the consumer that he has not initiated proceedings before any other conciliation body, that no mediation procedure has been initiated, that no application for a claim has been lodged or that no application for an order for payment has been presented,
• a motion for a decision of the panel,
• the signature of the consumer.

The request must be accompanied by the document or a copy (extract) of the document to the contents of which the Consumer refers as evidence, in particular the written statement of the undertaking rejecting the complaint or, failing this, any other written evidence available to the Consumer of the attempt to reach the required agreement.

More information on the Conciliation Boards is available here:

• http://www.bekeltetes.hu

A területileg illetékes Békéltető Testületekről bővebb információ itt érhető el:

• https://bekeltetes.hu/index.php?id=testuletek

For more information on the local Conciliation Boards, click here:

• Hajdú-Bihar Vármegyei Békéltető Testület
• Address: Vörösmarty u. 13-15., Debrecen 4025
• Phone Number: +36-52-500-710, +36-52-500-745
• Fax: +36-52-500-720
• E-mail: bekelteto.bekelteto@hbkik.hu

9.3. If the Consumer notices a violation of his/her consumer rights, he/she has the right to lodge a complaint with the consumer protection authority of his/her place of residence. Once the complaint has been examined, the authority shall decide whether to initiate consumer protection proceedings. The consumer protection authorities of first instance are the metropolitan and county government offices competent for the place of residence of the Consumer, a list of which can be found here: http://www.kormanyhivatal.hu/

9.4. The Consumer is entitled to enforce his/her claim arising from the consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

9.5. Based on Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes (the Regulation), the European Commission has established an online dispute resolution platform.

Consumers have the possibility to settle their online shopping disputes through this platform by filling in an application form, avoiding court proceedings.

The online dispute resolution platform is available here:  

• https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HU

10. Other provisions

10.1. Purchasing in the Webshop presupposes the Customer's knowledge of the technical and technological limitations of the Internet and acceptance of the potential for error inherent in the technology.

These GTC are effective as of 24. September 2025.